A manufacturing customer sought to secure its industrial control systems (ICS) across their Americas sites, meet ISA/IEC 62443 requirements, and address operational challenges, including limited visibility and costly downtime. By adopting Xona’s Platform, the customer improved security and streamlined secure remote access for both internal teams and vendors. Xona’s comprehensive coverage for ISA/IEC 62443, audit and recording features, and user-friendly interface enabled better incident response, reduced downtime, and significant cost savings. The solution replaced legacy access systems, improved efficiency, and ensured SLA fulfillment. Impressed by the results, the customer plans to expand their initial Xona deployment to further strengthen security and operational resilience.
The customer, responsible for supporting multiple high-output supply chain sites across the Americas, needed a solution to secure their industrial control systems in compliance with the ISA/IEC 62443 Series of Standards and fulfill their service level agreements (SLAs). They struggled with operational blind spots – a lack of control over changes and maintenance of their manufacturing systems and growing concerns about their expanding attack surface. Incident response capabilities were hindered by difficulties retrieving historical data for investigations, exacerbated by cumbersome access methods that often required multiple engineers to travel to distant facilities, resulting in costly downtime and lost productivity.