Executive Summary
A manufacturing customer sought to secure its industrial control systems (ICS) across their Americas sites, meet ISA/IEC 62443 requirements, and address operational challenges, including limited visibility and costly downtime. By adopting Xona’s Platform, the customer improved security and streamlined secure remote access for both internal teams and vendors. Xona’s comprehensive coverage for ISA/IEC 62443, audit and recording features, and user-friendly interface enabled better incident response, reduced downtime, and significant cost savings. The solution replaced legacy access systems, improved efficiency, and ensured SLA fulfillment. Impressed by the results, the customer plans to expand their initial Xona deployment to further strengthen security and operational resilience.
The Challenge
The customer, responsible for supporting multiple high-output supply chain sites across the Americas, needed a solution to secure their industrial control systems in compliance with the ISA/IEC 62443 Series of Standards and fulfill their service level agreements (SLAs). They struggled with operational blind spots – a lack of control over changes and maintenance of their manufacturing systems and growing concerns about their expanding attack surface. Incident response capabilities were hindered by difficulties retrieving historical data for investigations, exacerbated by cumbersome access methods that often required multiple engineers to travel to distant facilities, resulting in costly downtime and lost productivity.
XONA SOLUTION
After evaluating various solutions, the customer chose Xona’s platform to strengthen its security posture and improve operational efficiency. Xona’s comprehensive coverage of the ISA/IEC 62443 security requirements was also a key factor in their decision, helping them streamline the implementation of robust security measures across their industrial systems and enhancing their overall operational security. The Xona team’s exceptional support and customer experience also stood out during the evaluation.
The customer quickly deployed Xona across their Americas sites and saw immediate improvement in their ability to access sites securely, improving efficiency and responsiveness. Both third-party vendors and internal engineers benefitted from a smooth and seamless user experience, while the customer gained enhanced visibility, control, and maintenance across their systems.
From an incident response standpoint, the Xona Platform can retrieve historical data across the customer’s sites for investigations through its extensive audit and recording capabilities. It also allows the customer to capture user activity and documentation to prevent any lost development efforts in the event of employee turnover.
With Xona’s purpose-built technology, the customer was able to replace their legacy solutions that limited their ability to effectively support and secure their sites. Xona helped the customer meet their production line SLAs and save significant costs by enabling both their third-party vendors and their internal team to support and resolve issues remotely and securely without losing valuable time and money spent on travel.
The customer plans to expand its Xona deployment in the near future to further enhance their operational resilience and security posture.
THE XONA DIFFERENCE
Meets Industry Security Requirements and Fortifies Remote and Local Access
Reduces Downtime and Increases Cost Savings
Strengthens Incident Response and Forensics Operations
