When the CT scanner goes down at 2am, you shouldn't be fighting your remote access tool

Xona makes remote access work the way healthcare operations actually work—without clinical disruption, FDA recertification delays, or HIPAA violations. No false trade-offs between patient safety and security. Access behaves predictably across distributed hospital sites.

<30 min

Medical Device MTTR

20 min

Deployment/Site

5 min

Vendor Access
HIPAA 2025 Compliance Success
FDA 21 CFR Part 11
IEC 62443
Xona-Healthcare-Image

The 2am Hospital Visit That Didn't Need to Happen

It's 2am. Your phone rings. The CT scanner at Memorial East malfunctioned, and there's an ER trauma patient en route. You're the biomedical engineer on call, and you know exactly what's wrong—you've seen this error code before. This is probably a 30-minute fix.

But you're not at the hospital. You're 45 minutes away.

So you try VDI. Twenty minutes of lag makes diagnostics impossible. You give up. You drive 45 minutes to the hospital. You fix it in 30 minutes. You drive home. The patient waited. The ER rerouted capacity. You're exhausted.

Every minute of medical device downtime affects patient care.

Here's the part nobody talks about: your remote access tool shouldn't be the problem. It should just work—instantly, reliably, from your phone if needed. No VPN troubleshooting. No IT tickets to grant vendor access. No FDA recertification delays when you need to access legacy imaging systems.

This isn't a security problem. It's an operational problem.

The Real Cost of Medical Device Downtime

For Biomedical Engineers

Burnout from Unnecessary Hospital Visits

  • VDI sessions take 15-20 minutes to connect—and lag makes real-time diagnostics impossible

  • VPN clients constantly fail on your phone

  • Windows XP imaging systems can't have agents installed (FDA recertification nightmare)

  • GE Healthcare or Philips vendor access requires IT tickets (2-3 day processing)

Current Medical Device MTTR

2-4 hours (including travel time)

For CISOs

HIPAA Violations and Patient Safety Liability
  • 53% of connected medical devices have unpatched critical vulnerabilities (FDA Cybersecurity Guidance, June 2025)
  • VPN solutions can't prove "minimum necessary" access to OCR auditors
  • Shared credentials between vendor engineers create HIPAA violation risk
  • HIPAA 2025 "proven compliance" requirement shifts from self-declaration to auditable safeguards

OCR Violation Penalties.

$100K-$50M

How Xona Makes Remote Access Operationally Safe for Patient Care

We designed Xona for the people who keep medical devices running—not for compliance conferences. That means three things have to be true:

Fast Access When Work Needs to Happen

No VPN delays. No VDI lag. No waiting for IT approvals. When a medical device fails, your biomedical engineer needs to troubleshoot now.
  • Open your phone, tablet, or laptop
  • Log in with MFA (no VPN client)
  • Access the exact medical device you need
  • Sub-100ms latency for remote diagnostics
Result

Medical device MTTR: 2-4 hours → <30 minutes (50%+ reduction)

 

Works with FDA-Locked Devices

Windows XP imaging systems. 20-year-old medical devices. Proprietary biomedical protocols. We work with all of it—no recertification required.
  • No firewall rule changes
  • No agent installation on medical devices
  • No patient care impact
  • No FDA recertification triggered
Result

Deploy in 20 minutes per hospital site with zero clinical disruption

Self-Service Vendor Access

Grant GE Healthcare or Philips engineer access in 5 minutes, not 5 days. No IT tickets. No VPN installs. No HIPAA audit trail gaps.
  • Biomedical engineers grant vendor access themselves
  • Browser-based (no VPN client installs)
  • Time-bound access with automatic expiration
  • Full session recording for HIPAA compliance
Result

Vendor access provisioning: 2-3 days → 5 minutes

How It Works: Operationally Safe for Healthcare

You don't need a technical architecture deep-dive to understand how Xona works. Here's the simple version:

Deploy in 20 Minutes (Per Hospital Site)

No network changes. No firewall rules. No clinical disruption. Connect to your existing IAM and add medical devices with 3 clicks.

  • Install Xona Gateway on-premises (VM or appliance, air-gap compatible)
  • Connect to existing IAM (Okta, Entra ID, Active Directory)
  • Add medical devices with 3 clicks (CT scanners, MRIs, radiology PACS)

Biomedical Engineers Access from Any Device

Open a browser, log in with MFA, see your authorized medical devices, click to access—real-time, responsive diagnostics.

  • Phone, tablet, or laptop—works from anywhere
  • MFA-protected (HIPAA 2025 requirement)
  • Sub-100ms latency for real-time diagnostics

 

HIPAA Compliance Happens Automatically

Every session is recorded. "Minimum necessary" access is provable to OCR auditors. Export OCR-ready logs in 10 minutes.

  • 100% audit trail coverage (session recording)
  • Zero PHI storage (disconnected access architecture)
  • Automated compliance reporting (CSV, SYSLOG, JSON)

Why Disconnected Access Matters for HIPAA 2025

The January 2025 HIPAA Security Rule update shifts from "self-declaration" to "proven compliance"—requiring auditable safeguards, not vendor attestations.

Traditional VPN Architecture

  • Vendor traffic routes through hospital network (PHI exposure risk)
  • Cannot isolate vendor access to specific medical devices ("minimum necessary" unenforceable)
  • Endpoint compromise can spread to medical device network

Xona Disconnected Access

  • Vendor laptop never connects to hospital network (zero PHI routing)
  • Access isolated to specific medical device (radiology PACS, not EHR)
  • Protocol isolation prevents lateral movement from compromised vendor laptop

HIPAA 2025 Alignment

MFA Enforcement (Mandatory)
Automated Session Recording
"Minimum Necessary" Access
Zero PHI Storage

Six Healthcare Benefits: Economic ROI

Quantified value for biomedical engineers, CISOs, and compliance officers.

HIPAA Fine Avoidance

HIPAA 2025 "proven compliance" requires auditable safeguards. Xona provides MFA, session recording, time-based access, and zero PHI storage out-of-the-box.
$100K-$50M

OCR Violation Penalties Avoided

 

Cyber Insurance Premium Reduction

Post-Colonial Pipeline, carriers require demonstrable access controls. Xona provides automated session recording, zero PHI exposure, and medical device vulnerability protection.

20-40%

Annual Premium Reduction

Self-Service Vendor Access

Remote diagnostics from phone/tablet. Self-service vendor access. Real-time troubleshooting with sub-100ms latency. When every minute affects patient care, fast access is essential.

50%+

MTTR Reduction (2-4 hrs → <30 min)

Biomedical Engineer Productivity

Browser-based access from phone/tablet eliminates unnecessary hospital visits. On-call quality of life improves—sleep in bed, not sleep in car.

35%

Reduction in On-Site Service Calls

Vendor Access Efficiency

Self-service provisioning eliminates IT ticket overhead. Browser-based access works on any vendor laptop. Time-based access with automatic expiration.

2-3 days → 5 min

Vendor Access Provisioning

Zero FDA Recertification Delays

Agentless architecture works with Windows XP, embedded OS, and FDA-locked systems. Browser-based access eliminates software installation on medical devices.

$5M-$50M

Recertification Projects Avoided

Healthcare ROI Calculator

Calculate your healthcare-specific ROI based on typical customer results.

Operational Efficiency

Medical Device MTTR
Vendor Access Provisioning
On-Site Service Call Reduction
Deployment Time/Site
2-4 hrs → <30 min
2-3 days → 5 min
35%
20 minutes

Compliance & Risk

HIPAA Fine Avoidance
Cyber Insurance Savings
OCR Audit Prep Time
OCR Audit Prep Time
$100K-$50M
20-40%/year
6 mos → 3 wks
$5M-$50M

Typical Healthcare Payback Period

6-12 Months

Through MTTR reduction, vendor access efficiency, compliance savings, and cyber insurance reduction

Technical Specifications

System Requirements

  • On-premises or hybrid (air-gap compatible)
  • Chrome, Edge, Firefox, Safari (no plugins)
  • Zero network changes required
  • HL7, DICOM, RDP, VNC, SSH support
 

Security & Compliance

  • HIPAA 2025 alignment
  • FDA 21 CFR Part 11
  • IEC 62443
  • Zero Trust architecture
 

Integration

  • AD, LDAP, SAML, Okta, Entra ID
  • Splunk, QRadar, ArcSight, LogRhythm
  • Epic, Cerner, Meditech (EHR)
  • CyberArk, BeyondTrust, Thycotic
 

Performance

  • Sub-100ms latency for diagnostics
  • 99.99% SLA for healthcare
  • 5-12+ hospital sites supported
  • Unlimited medical devices
 

How Electric Utilities Deploy Secure Remote Access

Capability

Deployment Time
Clinical Disruption
FDA-Locked Device Support
PHI Exposure
Vendor Access
Session Recording
Mobile Access
HIPAA 2025 Compliance
VPN/Jump Servers
Weeks/months
High
Requires agents
Yes (network tunnel)
2-3 days
No (logs only)
VPN client required
Partial (manual)
Cloud Pam
Weeks
Moderate
Limited
Varies
Days
Complex config
Limited
Partial
Ot Solutions
Varies

Variable

Limited

Varies

Variable

Varies

Limited
Limited

Xona Platform Logo Image

 

  • 20 min/site

  • Zero

  • Agentless

  • Zero

  • 5 min self-service

  • 100% automated

  • Browser-based

  • Out-of-the-box

FAQ: What Healthcare Teams Ask Us

Will deploying Xona disrupt patient care or clinical operations?

No. Zero clinical disruption during deployment. Xona deploys in 20 minutes per hospital site with no network changes, no firewall modifications, and no patient care impact. Install the Gateway on-premises, connect medical devices via browser (3-click process), and grant access to biomedical engineers and vendors. No change control approvals. No production downtime. No patient care delays.

Does Xona work with our FDA-locked Windows XP imaging systems?

Yes. Xona's agentless architecture works with: Windows XP embedded systems (CT scanners, MRIs without OS modification), 20+ year medical imaging equipment (radiology PACS, legacy biomedical devices), FDA-locked devices (no agent installation, no recertification triggered), and proprietary medical device protocols (HL7, DICOM, vendor-specific). Browser-based access eliminates agent installation requirements. FDA device approvals maintained.

Can biomedical engineers access critical medical devices from their phones during 2am emergencies?

Yes. Browser-based access works from any device: Phone (iOS or Android browser—troubleshoot from home during on-call), Tablet (iPad or Android—diagnostics while commuting), Laptop (Windows, Mac, or Linux—full diagnostic capabilities). No VPN client installation. No special software. Just open a browser and access medical devices with MFA. Real-time responsiveness with sub-100ms latency—even over cellular connections.

How do I prove HIPAA "minimum necessary" access to OCR auditors?

Xona's disconnected access architecture provides OCR-ready proof: Zero PHI routing (vendor sees only medical device interface, not EHR or patient data), Granular activity logs (session recording captures every vendor action—keystrokes, file transfers, commands), Automated reporting (export comprehensive access logs in 10 minutes—CSV, SYSLOG, JSON), "Minimum necessary" enforcement (access scoped to specific medical devices—CT scanner, not hospital network). OCR auditors receive evidence: vendor accessed radiology PACS for 45 minutes, no PHI exposure, session recording available.

How do we grant GE Healthcare or Philips engineers access without IT tickets?

Self-service vendor access provisioning: Biomedical engineer creates time-based access link (valid for maintenance window), vendor clicks link and authenticates with MFA (no VPN client installation), vendor accesses specific medical device (CT scanner, MRI, radiology PACS), and access expires automatically after time window (no orphaned credentials). Process time: 5 minutes (vs. 2-3 days with IT tickets). Vendor experience: Browser-based, works on any laptop. HIPAA compliance: Automated session recording for OCR audits.

What's the typical medical device MTTR improvement with remote diagnostics?

2-4 hours → <30 minutes (50%+ reduction). Current state (without Xona): Biomedical engineer travel time 45-60 minutes each way (90-120 minutes), VDI lag prevents effective remote diagnostics, total MTTR 2-4 hours. Xona state: Remote diagnostics from phone/tablet (zero travel time), sub-100ms latency (real-time troubleshooting), total MTTR <30 minutes. Industry validation: 35% reduction in on-site service calls with remote diagnostic capabilities (GE Healthcare, Philips, Siemens data).

How does Xona help with HIPAA 2025 "proven compliance" requirements?

HIPAA 2025 shifts from "self-declaration" to "proven compliance"—requiring auditable safeguards. Xona provides: MFA enforcement (mandatory for all remote access per HIPAA 2025), Automated session recording (100% audit trail coverage—not just login timestamps), "Minimum necessary" access (granular device-level access—not network-level), Zero PHI storage (disconnected access architecture—patient data never routed), Automated compliance reporting (export OCR-ready logs in 10 minutes). Compliance benefit: OCR audit prep: 6 months → 3 weeks (40%+ compliance FTE time savings).

Can we export audit trails for OCR HIPAA audit submissions?

Yes. Automated compliance reporting exports OCR-ready audit logs in 10 minutes. Export formats: CSV, SYSLOG, JSON (compatible with compliance management tools). Data captured: User identity (biomedical engineer or vendor), Medical device accessed (CT scanner, MRI, radiology PACS), Session duration (start time, end time), Activity log (keystrokes, file transfers, commands), MFA validation (authentication method). OCR audit benefit: Comprehensive documentation proves HIPAA Security Rule compliance (access controls, audit trails, "minimum necessary").

How does Xona reduce our cyber insurance premiums?

Demonstrable access controls reduce cyber insurance premiums 20-40%. Insurance carrier requirements (post-Colonial Pipeline): MFA enforcement (Xona provides), Session recording (Xona provides 100% coverage), Zero PHI exposure (Xona's disconnected architecture), Vulnerability management (Xona's agentless approach eliminates software vulnerabilities). Insurance audit evidence: Automated session recording (proves access controls in place), HIPAA compliance documentation (reduces breach risk), Medical device vulnerability protection (53% vulnerable device fleet protected).

Can we deploy across 5-12 hospital sites without disrupting clinical operations?

Yes. Xona deploys in 20 minutes per hospital site with zero clinical disruption. Multi-site deployment process: Deploy Xona Gateway at each hospital site (20 minutes per site), Connect medical devices (3-click process per device), Provision biomedical engineers and vendors (self-service). No network changes: Zero firewall rules, zero VPN reconfigurations. No clinical impact: Patient care operations continue uninterrupted. Scalability: Supports 5-12+ hospital sites, unlimited medical devices.

Stop Fighting Your Remote Access Tool.

Start Protecting Patient Care Faster.

Your biomedical engineers are capable. Your medical devices are critical. Your remote access tool shouldn't be the bottleneck.

<30 min

2-4 hours →
Medical Device MTTR

20 min

6 months →
Deployment/Site

5 min

2-3 days →
Vendor Access
HIPAA 2025 Compliance Success
FDA 21 CFR Part 11
IEC 62443
KuppingerCole Leader 2025
 Secure access for the systems that keep the world running.
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