In late 2017, Bill Moore was at Washington Gas when a SCADA supervisor described a problem that felt all too familiar. Remote access was slow, fragile, and difficult to manage. Routine maintenance required navigating a maze of VPNs, jump servers, and firewall rules,
often under time pressure.
Bill called his longtime engineering partner, Pete Gregel, with an idea. They built an early prototype and brought it in for a live demo.
What stood out was not just that access worked without VPNs
or complex network changes. It was that users could get in, do the work they needed to do, and get out, without lighting up the rest
of the network or creating lingering access paths.
That moment clarified a core principle. The safest access model
is the one operators will actually use during real operational moments, including the ones that happen at 2 a.m. That principle continues
to guide how Xona is built today.