Zscaler Private Access (ZPA/ZPRA) Competitors Comparison

Comparing a single purpose-built appliance versus delivering access via a complex combination of onsite and cloud-based components.

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XONA vs. Zscaler Private Access (ZPA/ZPRA)

A comparison of the XONA Critical System Gateway (CSG) to Zscaler Private Access (ZPA) highlights the difference between a self-contained and hardened secure user access solution for OT/CI, versus one that requires a client application for each “managed” end-point device, on-premises agent(s), two different cloud-based solutions, and a cloud-based identity provider (IdP).

The need for technology that can support secure user access has expanded to embrace the operators responsible for managing critical infrastructure (CI), and the operational technologies (OT) and industrial control systems (ICS) that enable them to function. Yet, few of the solutions available are purpose-built for OT, with the need for safety & reliability, productivity, security, and an ability to address OT-specific regulatory compliance requirements, such as ISA99/IEC 62443, NERC-CIP, NIST SP 800-207, NIST 800-53, and TSA SD02C. In fact, while many solutions exist for workers to securely access a network, too often they continue to use legacy access solutions that either inject more cyber risk into OT environments, and/or are too complex to deploy and maintain.

Zscaler Private Access (ZPA) is a cloud-based network access service that provides an alternative to VPNs. It relies on several components, including the Zscaler Client Connector, installed on user devices to verify user authentication and establish policy-driven connections. The Zscaler App Connectors are virtual machines that enable application access and require configuration within data centers or virtual private clouds (VPC). Zscaler Privileged Remote Access (ZPRA) allows you to provide temporary remote access to specific applications with Zscaler Private Access (ZPA). The Zscaler Private Service Edge, located in an organization’s data center or cloud, is responsible for traffic management and is managed by Zscaler. Additionally, the Zscaler Zero Trust Exchange (Broker) consists of multiple Zscaler products and components, such as Secure Internet Access (ZIA) and Secure Private Access (ZPA), which require additional setup and incur costs.

Download a detailed breakdown comparing both solutions in the XONA vs. Zscaler Private Access (ZPA/ZPRA) comparison guide.

Operational Cost & Complexity

Zscaler Private Access (ZPA/ZPRA)

Purpose-built for OT and Critical Infrastructure (CI)

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Concerning
Simple to deploy. Intuitive to use. Set and forget.

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Concerning
Frictionless 3rd-party access. Nothing required aside from a device with a modern browser supporting HTTPS.

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Good
Deployment – Easy to Deploy

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Concerning
Software must be staged on hardware, VM, or cloud

XONA Systems

Not Applicable

Zscaler Private Access (ZPA/ZPRA)

Concerning
Network/Firewall modifications required

XONA Systems

Not Applicable

Zscaler Private Access (ZPA/ZPRA)

Good
Agent (vendor) required

XONA Systems

Not Applicable

Zscaler Private Access (ZPA/ZPRA)

Worst
User/operator must install proprietary client application for full solution functionality

XONA Systems

Not Applicable

Zscaler Private Access (ZPA/ZPRA)

Worst
Time required to install

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Worst
Usability

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Good
Manageability

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Good
Network Complexity

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Good
Risk of losing access to OT Asset

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Good
Zero Trust Approach

Zscaler Private Access (ZPA/ZPRA)

Authentication (e.g., 1FA, 2FA/MFA, SAML 2.0)

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Best
Authorization – Enforces least privilege

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Best
User access is limited to specific OT/CI systems

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Best
User access is limited to specifics dates and times

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Best
Cybersecurity

Zscaler Private Access (ZPA/ZPRA)

Data Stream Protection

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Not Applicable
Secure File Transfer

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Good
OT Protocol Isolation

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Not Applicable
Risk Introduced based on external dependencies

XONA Systems

Not Applicable

Zscaler Private Access (ZPA/ZPRA)

Good
Key Features & Functionality

Zscaler Private Access (ZPA/ZPRA)

User/Operator Session Monitoring

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Worst
User/Operator Session Recording (video)

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Worst
Compliance support for key OT regulations such as ISA99/IEC 62443, NERC-CIP, NIST 800-53, and TSA SD02C

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Best
High Availability Option

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Best
Log Management Integrations (e.g., SIEM, etc.)

XONA Systems

Best

Zscaler Private Access (ZPA/ZPRA)

Best
Incident Management Integrations

XONA Systems

Good

Zscaler Private Access (ZPA/ZPRA)

Good

Best Worst

Best
Good
Concerning
Worst
Not Applicable

Conclusion

In evaluating secure user access solutions for OT/CI, it’s important that the solution be flexible enough to address the operational needs and constraints of the environment into which it will be deployed, supports a zero-trust authentication and authorization model, and brings a high degree of security to the OT environment into which it needs to connect.

Zscaler Private Access (ZPA) content includes claims that the product provides “fast, direct, secure access to industrial systems and devices.” That it provides “frictionless” access, and that it supports the needs of OT. What it doesn’t state is that the implementation of the product could take weeks, if not months. That the “frictionless” access is both conditional (i.e., non-managed devices only) and feature limited (i.e., it doesn’t support the file transfers required for contractors or vendors to patch/update systems) and that the operators of most OT environments do not want to be tied to a cloud and require core functionality such as system monitoring and recording – something that Zscaler can’t do.

In contrast, the XONA Critical System Gateway (CSG) enables frictionless employee, contractor, and/or vendor access that’s purpose-built for operational technology (OT) and critical infrastructure (CI).

The CSG is the definition of simplicity and can be deployed in less than an hour. It’s approach to data stream protection and protocol isolation mitigates the risk of connecting to a protected OT network, and eliminates common attack vectors, while reducing the overall attack surface. It also enables compliance with OT-specific regulations such as ISA99/IEC 62443, NERC-CIP, NIST SP 800-207, NIST 800-53, and TSA SD02C.

XONA CSG is your secure portal into the cyber-physical world that enables critical operations to happen from anywhere with total confidence and trust.

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